Property management in Townsville

A hands-on service, with the principals involved

Lynham & Co. was started in Kirwan in 2009 by Graham and Shelly Lynham, and their sons Nathan and Daniel now work in the business too. The principals stay directly involved in property management. They are not names on a letterhead.

Our approach is simple. Find a good tenant quickly, keep the property well looked after, deal with problems early, and keep you informed. That protects your income and the value of your investment.

How it works

1. 1

   Appraisal and advice

   We inspect the property and recommend a realistic rent based on recent leases nearby, current demand and its features. We also point out anything worth fixing or freshening up before it goes to market.

2. 2

   Management agreement

   You sign the appointment, and we collect what we need: bank details, insurance, keys, appliance manuals and smoke alarm records.

3. 3

   Marketing

   Photos, a well-written description and listings on our own website and the major portals. People already on our tenant database who match your property hear about it early.

4. 4

   Viewings and applications

   We run open homes and private viewings, then check each application properly. You get our recommendation, and you have the final say on who rents your property.

5. 5

   Lease and move-in

   We prepare the tenancy agreement, lodge the bond with the RTA and complete a detailed entry condition report with photos. That report is the benchmark at the end of the tenancy.

6. 6

   Throughout the tenancy

   Rent is monitored and arrears followed up promptly. Routine inspections are carried out and reported. Repairs are arranged with your approval, and you receive regular statements.

Tenant selection

Applicants complete the approved application process. We verify rental history, employment and income, and speak to referees. We also check a national tenancy database and confirm identity. Only the information Queensland law allows us to collect is requested. You get a clear recommendation, and the decision is yours.

Rent and arrears

Rent is paid into our trust account and checked regularly. If a tenant falls behind, we contact them promptly and follow the formal Queensland notice process if it continues. Where a tenant is in genuine hardship, we talk to you before deciding next steps. If a matter has to go to mediation or the Queensland Civil and Administrative Tribunal (QCAT), we handle it for you.

Inspections and maintenance

We carry out a detailed entry condition report before the tenant moves in, routine inspections during the tenancy with a written report and photos, and a final inspection against the entry report when they leave.

Repairs are arranged through licensed and insured local trades. Where a job needs it, we get quotes and discuss the options with you first. For emergencies such as a burst pipe or a broken lock, an agreed spending limit lets us act straight away. Owners like to be involved to different degrees. Some:

• Hear about every issue, however small
• Handle some maintenance themselves
• Use their own preferred tradespeople
• Leave the whole process to us and hear only what matters

We will set things up the way you prefer.

Statements and payments

You receive regular statements showing rent received and expenses paid, and an end of financial year summary for your tax return. Through the online owner portal you can see your tenancy details, balance, maintenance jobs and past statements whenever you like.